We ask that you treat all rented items with the same care as if they were your own. We understand that accidents can happen, which is why we offer an optional Damage Protection add-on to give you extra peace of mind.

If your rental is damaged or lost, please let us know as soon as possible using the help icon at the bottom right of the page or by emailing our support team directly at help@johnlewisfashionrental.com.

Please note that you may be charged the item's Replacement Value if it is lost or damaged beyond repair.