We understand how important it is for your rental to arrive on time. If your parcel hasn’t arrived yet, please check the tracking information sent to your email address for the latest delivery updates.

If your rental has not arrived by 6pm on your rental start date, please get in touch with our Customer Support team using the help icon at the bottom right of the page or by emailing help@johnlewisfashionrental.com.

We'll be happy to look into this for you and help with the next steps.