If your rental doesn't fit, you can use our Fit Guarantee policy to receive a refund of the rental fee, minus postage and dry-cleaning costs.
To qualify, you must request the Fit Guarantee on your rental start date and return the item within 24 hours of that date.
How do I request a Fit Guarantee?
- Log in to your John Lewis Rental account.
- Go to your rental history and select the relevant order.
- Click “Manage Rental”.
- Select “Request Fit Guarantee”.
- Return the item using the prepaid returns label and packaging provided.
Please post the item on the same day or the following day after submitting your request, ensuring it is within the 24-hour return deadline.
- Try your item on as soon as it arrives so you have time to arrange a return if needed.
- Clothing only: The Fit Guarantee does not apply to accessories.
- The item must be returned: We cannot process your Fit refund until the item has been posted back.
What if my rental arrives early?
If your item arrives before your rental start date, we recommend trying it on straight away. If it doesn't fit, you can return it within 24 hours of receiving it.
You must still log in on your actual rental start date to formally request the Fit Guarantee, as the option will only become available then.
Once requested, please post the item back to us on the same or following day - in other words, what would have been the second day of the rental - using the reusable return packaging and label provided.
What if my rental arrives late?
If your item arrives late due to a courier delay, please return it within 24 hours of receiving it.
The Fit Guarantee option may no longer be available in your account, so please contact the John Lewis Fashion Rental team at help@johnlewisfashionrental.com to request your refund manually.
I've ordered more than one item but only received one returns label. What should I do?
If you'd like to return one item under the Fit Guarantee but keep the remaining items for your rental, please contact our Customer Support team to request an additional returns label. You can email help@johnlewisfashionrental.com.
Each item you wish to return must be sent back within the 24-hour Fit Guarantee return period, and you must submit a separate Fit Guarantee request for each item through your rental details on the rental start date.
Please contact us as soon as possible so there's enough time to arrange the additional label and return your item within the required timeframe.