If you have any concerns about the condition of your rental when it arrives, please contact our Customer Support team within 24 hours of receipt.
To help us review your concerns, please:
- Take clear photographs showing the areas you would like us to look into.
- Email the photographs, along with a brief description of the issue, to help@johnlewisfashionrental.com, or contact us through the help icon on our website.
- Return the item within 24 hours of receipt, using the returns label provided.
Our team will review the information and advise you on the next steps.