You can opt to purchase Damage Protection for £5 when booking a rental or £9.99 for bundles. Damage Protection covers the cost of repairable damage (such as a broken zip, missing beads, stain removal) up to a maximum repair cost of £50 per rental to give you peace of mind when renting.
The following instances are not covered by Damage Protection:
- Damage beyond repair.
- Loss of item due to carelessness, theft or other.
- Damage in excess of £50 repair fee or £100 for bundles.
In the event of irreparable or excessive damage and/or loss, the renter would be liable to cover the replacement value of the item, at the discretion of John Lewis.
If anything happens, please immediately let us know via the help icon at the bottom right of the page.