What happens if I’ve lost my return label? 28 April 2023 11:10 Updated Please contact us via email at email@example.com to receive a replacement label. John Lewis reserves the right to charge customers £10 for lost reusable returns packaging. Related articles Can I collect and return in store? How do I return my rental? Do I need to clean my rental before returning it? What if the item does not fit? My rental hasn’t arrived. What do I do?