My Account
- What is John Lewis Rental?
- How do I create an account?
- What if I forget my password?
- How do I update my delivery address?
- Where does John Lewis Rental deliver?
- How do I view my rental history?
Renting
- How does it work?
- How long can I rent an item for?
- How do I know if my booking is confirmed?
- Why is there an additional charge on my credit/debit card?
- Is there a penalty fee for a late return?
- Does my John Lewis gift card work for rental?
Delivery and Returns
- When will my rental be delivered?
- Do you do next day delivery?
- How do I track my rental?
- What happens if I am not in to accept the delivery?
- My rental hasn’t arrived. What do I do?
- What happens if I’ve lost my return label?